We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org
Unfortunately, we cannot accept returns on sale items or gift cards.
I purchased the wrong hitch how can I exchange it?
We understand that there are plenty of reasons why you might need to return your hitch, which is why the JOYHOME LLC Customer Service Team is dedicated to making the return/exchange process as painless as possible.
In the event that you purchased the wrong hitch and need to exchange it, we want to do everything we can to get you the correct hitch. Due to the weight of our products, it can be quite expensive to ship one of our items across the country, which is why we require a 25% exchange fee to get your hitch replaced. This may seem like a lot, but when you consider the weight of our items , shipping one hitch can cost upwards of $100 at your local shipping location. By paying our restocking fee you will not be responsible for any shipping costs for the return hitch or the replacement.
Once the exchange fee is paid, a pre-paid return label will be emailed to you to send the original hitch back to us. Once we receive your hitch, we will either issue a full refund for straight returns, or we will ship out your replacement hitch for an exchange.
Items must be returned in original packaging and be secured so they do not arrive damaged. Returns must also be initiated within 30 days of purchasing your original hitch.
To initiate the exchange process, please fill out the exchange form below. We will review the information and get back to you on how to proceed.
If you have any additional questions, please give us a mail at email@example.com
Within 30 days after receiving your order, email our customer service to explain the reason for the return/exchange and to request a Return Authorization (RA) number.
Only returned packages with an RA number will be accepted. We have every right to refuse to sign for the packages if you send it back without our authorization! In that case, you will be responsible for all the arising losses.
Prepare the returned items in secure packaging, including the original order invoice with the returns section completed.
To return a product, send it by mail to Our warehouse:
2380 Drew St. Ste 1
Ship the returned products via insured or traceable method of shipment to the return address that we will provide to you. When you ship out the items, please email the tracking number to us. Upon receipt of your returned items, we will further inspect the items and your refund will be processed. Please allow 2-5 days to process your return.
Refund (if applicable)
After receiving and verifying your return, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed 2-5 days and the credit will be automatically credited to your credit card or original payment method within 3-5 days.
Late or missing refunds (if applicable)
If you have not received a refund, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially published.
Next, contact your bank. Often there is some processing time before a refund is sent.
If you have done all this but have not yet received a refund, please contact us at: