SHIPMENT PROCESSING TIME
All orders are processed within 1–2 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
SHIPPING RATES DELIVERY ESTIMATES
JOYHOME LLC ships to the United States. We deliver to all the states, excluding: Alaska, American Samoa, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, Rhode Island, U.S. Virgin, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific. Standard Shipping is Free of charge (3–5 business days). Delivery delays can occasionally occur. Please double check your billing and shipping address when placing an order as we are unable to reroute packages.
SHIPMENT CONFIRMATION ORDER TRACKING
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s.) The tracking number will be active within 24 hours.
TAXES
JOYHOME LLC is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). The goods are sent from a warehouse in USA so there are no customs duties for buyers in USA .
DELIVERY
A courier will preliminary contact you before delivery. Delivery is carried out to the client's home but a product is not brought in. Goods are delivered disassembled in boxes, so they can be easily lifted by two people. Such products as dressers, chairs, bedside tables, sideboards are delivered assembled.
Currently we don't provide delivery outside United States.
CAN I CANCEL MY ORDER?
You are eligible for a full refund, including Shipping & Handling , ONLY if the order has been cancelled prior to shipping. We cannot process claims, refunds or additional requests once the package is in transit with the carrier. After checkout, if you make a mistake or change your mind, you have 30 minutes to cancel the order.
Still have questions? Please send us an e-mail: info@iron-zone.com